What is a Virtual Personal Assistant?

A conversational, computer-generated character that simulates a conversation to deliver voice- or text-based information to a user. VPA incorporates natural-language processing, and dialogue control according to the content and context of the conversation.


How will VPAs benefit utility and telecommunications companies?

VPAs have the potential to alleviate the workload in areas of sales, customer service, and fieldwork. Thanks to their analytical and knowledge management capabilities, VPAs can help users make better decisions based on data analysis in real time.


How committed is Open to innovation and development of cutting-edge technologies to meet the needs of service providers?

Open focus the development of its solutions on the automation of processes for utility and telecommunication industries. Based on this premise, Open has in mind VPA technologies, including conversational interfaces, speech recognition, natural language processing, conversation management, and machine learning.