Rising expectations, operational silos, and legacy systems are pushing utilities to rethink how they serve customers and employees. This Executive Overview explains how Smartflex enables a shift from reactive, disconnected operations to a unified, intelligent model built around Total Experience (TX).
In this Overview, you'll discover
- A clear definition of Total Experience and why it matters now
- The top barriers blocking CX transformation, and how to overcome them
- Smartflex capabilities that drive measurable improvements across self-service, billing, engagement, and automation
- Real KPIs achieved by utilities using Smartflex
- How embedded AI and analytics power proactive, connected journeys
Who is this for?
This guide is designed for utility professionals in operations, IT, customer service, and strategy who are ready to take their customer and employee experience to the next level. If you're working to break silos, reduce friction, and modernize your CX approach with smart, scalable solutions — this Executive Overview is for you.
