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With Open, Work Smarter, Not Harder.

 

Visit us at IUCX and discover how Smartflex empowers utilities to simplify operations, boost customer satisfaction, and stay ahead in an ever-evolving environment.

One Platform, All Core Functions
Unify CIS, MDM, CSS, and MWM into a single, integrated system. Eliminate data silos and enable smarter, faster decisions with one source of truth.

Customer Experience, Redefined
Deliver seamless and personalized interactions through intelligent digital journeys and event-driven workflows—building trust and long-term loyalty.

No More Painful Upgrades
With our Continuous Updates model, utilities have reduced update efforts by up to 70%—staying up to date without the hassle.

Always-On Support & Real-Time Insights
Count on 24/7 support and access to real-time data, keeping your operations running smoothly and ready for what’s next.

 
Explore, Learn & Connect — Join Us at IUCX
 
  • Al in Action: A Study of What Utilities Are Doing Successfully Today
    May 8, 2025 I 9:30 AM | Room 131A

  • Deep Dive B&P: The Future of Al and RPA in Customer Service
    May 6, 2025 I 10:10 AM | Room 1218

  • Deep Dive C&C: Customer Assistance Strategies in These Complex Times
    May 6, 2025 | 110:10 AM | Room 124B

Our clients have transformed their operations with Smartflex!
With Smartflex we have been able to automate and optimize our processes, making it easier for us to make decisions that drive the growth of the company. Open Smartflex has also helped us manage new lines of business, such as non-bank financing.

Gartner Peer Insights - Customer Information Systems ~600k Natural Gas Utility, Gartner Peer Insights​

IUCX Natural Gas Company Testimony

At Open, we provide advanced software solutions specializing in customer experience, metering, billing, and workforce management. Our flagship product, Smartflex, enables electric, gas, water and telecom companies streamline operations, ensure compliance, launch new services, and enhance customer satisfaction.

Tualatin valley Water District
Clean Water Services
Veolia
Claro
EPM
Chilquinta Energía
Telecom Argentina

Come join us at booth 319 in IUCX to discuss and learn how to revolutionize your customer service.