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Stop being a victim of CIS vendors from the past
and their costly and rigid products, implementations, and upgrades

Choose Open, modern CIS provider, and Smartflex, a future-ready platform to grow with.

Smartflex Customer Portal - Utility Billing Software

Schedule a call with us!

Moving away from a patchwork of solutions

While many robust but rigid CIS vendors excel at core meter-to-cash functionalities, they fall short when supporting modern demands like AI, CX, and advanced analytics. They must rely on expensive add-ons, which merely prolong the inherent issues of an outdated and inflexible architecture.
 
Current Utility’s Digital Ecosystem Smartflex Benefits
Pros Cons
Delivers a 360° customer view Requires high-cost integrations Delivers a 360° customer management and becomes a single source of truth for all customer operations
Supports a level of innovation with segmentation and personalization tools Causes the “API nightmare” with high maintenance costs Supports seamless innovation with an all-in-one platform that connects billing, CX, field service, and smart meter data in one place
Provides recommendations Delivers insights without automatic transactional actions Provides tailored and actionable insights and recommendations that trigger real-time events or transactions in the platform
Supports AI progress adoption Decreases employee satisfaction. According to Harvard Business Review, 72% of employees wish their collaboration tools were integrated across teams Embeds AI into daily customer operations, unlocking real efficiency gains, business value, and stronger employee adoption

Traditional Upgrades vs Continuous Evolution

  • How do traditional upgrades feel?
  • How does continuous evolution feel?
  • How do traditional upgrades feel?

    ​Traditional CIS vendors do not provide the flexibility to respond efficiently to new customer and market
    demands. These vendors often offer a traditional and rigid approach to their CIS products, making every upgrade
    feel like a new implementation project with the same complexity, effort, and pain.
    CIS-traditional-upgrades-grow-with-smartflex-3
     

  • How does continuous evolution feel?

    Receiving frequent, non-disruptive upgrades with new functionalities and tools in months, not years, through a continuous value generation strategy. With this approach, your digital environment will evolve at the pace of your goals, customer needs, regulations and market requirements.
    CIS-continuous-evolution-grow-with-smartflex-3

     

Switch to a strategic partner

Selecting a CIS provider is a strategic choice that can fuel growth and success in a rapidly evolving environment. Open and Smartflex will give you the opportunity to overcome constraints and invest in a future-proof solution that supports your ongoing evolution and expansion.

Proven experience
 
38 years of collaborative work with utilities in 19 countries, with 150+ implementations supporting more than 40 million end customers and managing 77 million orders annually
Recognized
 
Rated 5 out of 5 by our customers on the Gartner Peer Insights in the Utility Customer Information Systems category 
Reliable, modern, and flexible platform
 
Comprehensive platform that goes beyond traditional meter-to-cash functionalities, providing significant benefits in scalability, reliability, security, and compliance with complex regulations, customer needs, and market requirements
All-in-one Platform​
 
Complete platform with four applications built in to deliver seamless, personalized, and innovative customer experiences while supporting advanced billing, smart metering, new business models, such as EV services, and energy efficiency programs.

Stop being a victim of the illusion of best-of-breed solutions and understand the power of a platform-based approach.