What is complex billing?

Complex Billing covers advanced capabilities to support different pricing models of next-generation products and services such as electric vehicle, prosumers and Smart homes. Complex Billing facilitates utilities to manage dynamic rates schemes that respond to customer needs.

 

What are causing billing complexity?

In the utility industry, there are different factors that are adding complexity in billing such as new products and services lines, new billing programs, rebates and incentives schemes, dynamic pricing, and competitive markets.

 

Why are new, more complex billing models appearing?

Billing models that are emerging in the utility industry appear due to customer needs, environmental awareness, regulations, and competitive market. Billing will keep evolving and requiring more advanced capabilities because technologies are growing and pushing forward utilities to offer innovative products and services.