With the right tools in place to monitor Key Performance Indicators (KPIs) it is possible to truly optimize field service processes which affect customer experience.
According to The Service Council, of 500 field technicians interviewed, 44% said the worst part of their day is paperwork, and 23% feel is the time spent looking for information
Take a look at what our customers think about us
In 2016, Energuate started a strategic alliance with Open that gave life to their fieldwork optimization project, Brimovil. Energuate used intelligent and configurable rules to automatically prevent the execution of 24,000 redundant work orders in the first 3 months.
"Thanks to Open Smartflex, today we are focused on the root cause of the problem, avoid cutting off customers that have paid up to the point that the technician is going to execute the work order. This has improved our well-organized users experience overall"
Paulo César Parra, Energuate Commercial Manager.
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